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Accelerating PNC's Growth with AI First Banking

Delivering seamless customer experiences, intelligent operations and resilient enterprise transformation
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A Shared Growth Agenda

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PNC Bank is driving a bold national growth strategy: expanding branches, modernizing digital platforms and leveraging AI to transform customer and risk operations.Even as margins fluctuate and credit quality pressures intensify, your leadership team is focused on balancing growth with resilience. Sutherland is proud to already be part of PNC’s journey. Now, our goal is to expand the value we deliver - across Retail Banking, Lending, Collections, Customer Care & Technology. With our AI-first approach, proven banking BPaaS models and deep operational expertise, we help PNC Bank:
  • Elevate customer experiences with AI-powered engagement while lowering cost to serve
  • Re-engineer operations to Improve credit quality and collections recovery and unlock revenue
  • Digitize onboarding, payments, and underwriting to shrink cycle times
  • Modernize technology to accelerate decisions and scale securely
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15%

Lower Average Handle Time With AI-Assisted Support

30%

Improvement in Early-Stage Collections Resolution

20%

Higher Containment Through Conversational AI & Automation

2x

ROI on AI-Enabled Revenue Operations in the First Year

Our Solutions

From Vision to Measurable Impact
Your transformation priorities fall into three connected growth areas, each critical to achieving measurable value

Customer Experience Transformation

Reinvent customer care with automation, AI, and omnichannel tools. Deliver higher CSAT, lower cost-to-serve, and scalable service.
Outcomes:
Improved CXI, Reduced AHT, Higher ROI
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Digital Operations & BPaaS


Optimize revenue, reduce delinquencies, and improve operational efficiency through predictive analytics, intelligent collections and hyper-automation.
Outcomes: Improved cure rates, Cut cost-to-collect
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Digital Engineering Services


Replace legacy bottlenecks with cloud-native infrastructure, composable banking and AI-driven analytics for faster decisions, reduced risk, and accelerated innovation.
Outcomes: Reduced Total Cost of Ownership, Improved Efficiency
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Sutherland Digital Accelerators

for PNC Bank

SUTHERLAND CX360®

Transform Customer Journeys with AI Analytics Software

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Intelligent Digital Collections

AI-driven collections orchestration

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SmartKYC

Risk screening and compliance automation

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Agent Assist AI

AI Copilots to elevate front-line productivity

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Sutherland Labs

Design-led transformation, co-creating experiences that blend empathy with automation.

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Agentic AI

Our proprietary orchestration engine — enabling real-time insights, dynamic decisioning, and intelligent scale across PNC Bank’s enterprise.Learn more

How We Help Together We Unlock

  • AI-First by Design: Faster, smarter, more resilient outcomes
  • Connected Expertise: CX, operations, and technology under one roof
  • Proprietary Platforms: CX360, Intelligent Digital Collections, SmartKYC & Agent Assist AI
  • Human-Centered & Tech-Enabled: Design-led transformation through Sutherland Labs
  • Proven ROI: Measurable results delivered across BFS institutions
  • Next-Gen Orchestration: Agentic AI for intelligent scale and real-time insights
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The Sutherland Difference

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One Partner. Multiple Capabilities. Shared Outcomes.
Customer Experience + Digital Engineering + AI & Automation + Business Process Services + Analytics + Automotive Expertise + Global Delivery = A future-ready engagement ecosystem.
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Meet the Sutherland Leaders

Meet the Sutherland leaders bringing together CX transformation, manufacturing expertise, AI, analytics, and global delivery.
Banwari Agarwal

CEO-BFSI, Retail & CG, Travel, Transportation, Logistics and Hospitality, Digital Business Services

Sumit Chopra

Global Head of Banking and Financial Services

Rishi Sardana

Head of Client Relations

Anish Konar​

Global Client Partner​

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Let’s Discuss
How Sutherland Can Support the Next Generation of Re-Imagining Core Banking and Customer Experience

Enabling AI Driven Banking Transformation

CX IN BANKING & FINANCIAL SERVICES


AI-Powered Customer Experience Transformation for Banking & Financial Services

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Agentic AI in Financial Services


Discover how agentic AI transforms banking with intelligent automation, faster decisions and governance ready operations

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Reimagining Collections with AI


Explore how AI transforms collections through predictive insights, personalized outreach and proactive recovery

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Agentic AI: The Intelligent CX Control Center

Explore how AI drives better customer experiences and banking growth.

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